Hey everyone – just a quick one – we’ve discovered that a lot of Gmail accounts are marking our Heartwood emails as Spam – both personal and the mailing list – and putting emails in your Gmail Spam folder. (It’s not everyone, just some!) We’re not on any Spam blacklists, and all emails are clean – so it’s a bit odd! Gmail are no help either, they can’t seem to find an issue.
So – taking issues in to our own hands – we need you to check your spam folder for Heartwood emails – or if you follow the instructions below, you should be able to permanently “WhiteList” the Heartwood emails – and they’ll no longer be considered spam:
How to Whitelist a Sender or Domain in Gmail
- Go into your account’s Filters and Blocked Addresses settings through the settings button on the right of your mail, then the Settings option.
- Scroll down until you find the Create a new filter link. It’s right above the section for blocking email addresses. (be careful!)
- In that new window that pops up, type the email address you want to whitelist in the From field.
To whitelist a full email address in Gmail, type firstname.lastname@example.org.
To whitelist a domain in Gmail, just exclude the account, like @heartwoodmaltwhisky.com.au. This will apply to any email address on the “ “domain.
Tip: If you’re wanting to whitelist more than one email address or domain, you don’t have to repeat this step for each one. Instead, put a break between the separate accounts, such as person@ .
- If you don’t want to adjust any of the other options for a more specific filter, go ahead and click the link called Create filter with this search >>.
- Place a check in the box next to Never send it to Spam.
- Click Create a filter to save the changes.
That should fix the issue for good!