Gmail Spam Issues

Hey everyone – just a quick one – we’ve discovered that a lot of Gmail accounts are marking our Heartwood emails as Spam – both personal and the mailing list – and putting emails in your Gmail Spam folder. (It’s not everyone, just some!) We’re not on any Spam blacklists, and all emails are clean – so it’s a bit odd! Gmail are no help either, they can’t seem to find an issue.

So – taking issues in to our own hands – we need you to check your spam folder for Heartwood emails – or if you follow the instructions below, you should be able to permanently “WhiteList” the Heartwood emails – and they’ll no longer be considered spam:

How to Whitelist a Sender or Domain in Gmail

  1. Go into your account’s Filters and Blocked Addresses settings through the settings button on the right of your mail, then the Settings option.
  2. Scroll down until you find the Create a new filter link. It’s right above the section for blocking email addresses. (be careful!)
  3. In that new window that pops up, type the email address you want to whitelist in the From field.
    To whitelist a full email address in Gmail, type
    To whitelist a domain in Gmail, just exclude the account, like This will apply to any email address on the “example.comdomain.
    Tip: If you’re wanting to whitelist more than one email address or domain, you don’t have to repeat this step for each one. Instead, put a break between the separate accounts, such as||
  1. If you don’t want to adjust any of the other options for a more specific filter, go ahead and click the link called Create filter with this search >>.
  2. Place a check in the box next to Never send it to Spam.
  3. Click Create a filter to save the changes.

That should fix the issue for good!


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